SureStay by Best Western Santa Cruz - Santa Cruz, California

SureStay by Best Western Santa Cruz is a hotel located in the heart of Santa Cruz, California. The hotel's address is 516 Water St, Santa Cruz, CA 95060, United States. If you need to contact them, you can do so by calling 8314266111. You can also visit their website at bestwestern.com for more information.

This hotel specializes in providing a comfortable and enjoyable stay for its guests. They offer a range of amenities, including free Wi-Fi, a fitness center, and a business center. The hotel also has a friendly and helpful staff who are always available to assist guests with any needs or questions they may have.

One of the standout features of SureStay by Best Western Santa Cruz is its prime location. The hotel is situated in the downtown area of Santa Cruz, within walking distance of many popular attractions. These include the Santa Cruz Beach Boardwalk, the Santa Cruz Wharf, and the downtown shopping and dining district. This makes it an ideal choice for travelers who want to explore the city and take in all it has to offer.

In terms of accommodations, SureStay by Best Western Santa Cruz offers a variety of room options to suit different needs and preferences. These include standard rooms, suites, and accessible rooms. All of the rooms are clean, comfortable, and well-appointed, with a range of amenities to help guests feel at home.

When it comes to reviews and reputation, SureStay by Best Western Santa Cruz has a solid track record. The company has 515 reviews on Google My Business, with an average opinion rating of 3.4/5. This indicates that the majority of guests have had a positive experience at the hotel.

Overall, SureStay by Best Western Santa Cruz is a great choice for travelers looking for a comfortable and convenient place to stay in Santa Cruz. With its central location, range of amenities, and positive reputation, it is sure to provide a memorable and enjoyable stay. For more information or to book a room, be sure to visit the hotel's website at bestwestern.com.

Reviews of SureStay by Best Western Santa Cruz

Sara Mcdonald

5/5

Laura at the front desk was amazing! She was so friendly, welcoming and made checking in a breeze. I loved the plants in the lobby, they made the space airy and light. Our stay was lovely, very quiet and the room was clean and fresh. We would definitely stay here again.

Lupe Menchaca

1/5

When I first came to this hotel they did not want to give me my hotel room that I had already reserved since 1 month ago. They moved me to a completely different room that was NOT the one I had planned on having. My original room was supposed to be on the bottom floor and instead I got one on the top floor and the top floor was super unsafe. Me and my family did not feel safe because the floor was uneven. For breakfast I saw many people who were homeless eating there and yet the people who worked there did not kick them out. The person who worked there and was refilling the orange juice was filling it up with tap water which is super unsanitary and I was completely disgusted.

summer lentz

1/5

Absolutely terrible. Very very dirt, lots of drug activity by the staff, dealing out if the hotel is definitely happening. Blood stains on the bed, broken fixtures in the room, no phone in the room, no front desk staff just a note that will return in 10 minutes. The hotel was raided 2 times the first day we were there. Crack pipes left on the stairs. We had to chase down the house keeping cart to get towels. And was denied a refund because we didn't ask at the site even though there was no staff to ask. Waste of money at 300 plus per night. Just stay at motel 6 it's probably better quality then Sure Stay SC.

Usiel Martinez

5/5

Room was clean. Beds were comfortable. Laura the receptionist was awesome. She's great people . My family and I will stay here again when ever we come back to visit Santa Cruz again. Which will be soon in the fall.

Annette D

The bed was actually very comfortable. My husband and I only needed it for one night since repairs were being done on our house. The staff was very friendly and helpful. Laura recommended a place to eat within walking distance that was very good.

Tylor Hays

1/5

I stay at best westerns in different locations all over California almost every weekday of the year for my work and this hotel is by far the worst hotel I have ever stayed in ever. I expected a lot better from a best western company. To start we checked in at four pm and when we went to our room it hadn’t even been cleaned yet and it wasn’t cleaned for us until after 5. Rooms are disgusting, floors are filthy, sheets and blankets have burn holes in them no screens on windows, vending machines don’t work, one of my rooms door won’t even close you can push right in it and the security lock on that room is busted as well. I would never stay here again ever and would never recommend to stay here as a matter in fact I would recommend against it. Best western should divorce them selves with this establishment because it makes them look bad

Leonard

Positive: The hotel was definitely better than what I expected once again as I stayed just last week and then the week before that. I still don't understand why they such bad ratings. I think maybe someone is sabotaging their online ratings somehow. Negative: No

Michele H

Checked in after a 12-hour drive and was charged $259 (293 including tax) for this hellhole of a room. Apparently, they are doing some upgrades but instead of not putting guests in there until they're done, they're taking advantage of people wanting to stay in Santa Cruz on a Saturday night. Features of Room 111: grille on a/c bent, drapes not hung properly, filthy platform to bed, no washcloths and one very limp hand towel, floors that were stained and broken, graffiti on front of refrigerator, hair in the shower drain and dirty/moldy shower, and a COCKROACH!|We tried to get washcloths from the office but they closed and locked up after we checked in.|When we complained the next morning, we were asked if we wanted another room. I told her this was a "one and done" and we'd never stay there again, and to cancel the rest of our stay.|Can you imagine putting a guest who is staying a week in a room like this?