Vacation Tour & Travel - Conway, Arkansas

Denise J.

I have booked several cruises with this company. They go out of their way to get you the best price available for the room you are asking for. Hard to find a cheaper cruise anywhere....trust me my dad tried... 😉

Tuwana N.

Looks like everything that I want to say has already been said by other reviewers. Tried to book cruise with them for over 2 months. Poor customer service with the exception of initial contact. Never return emails and phone calls. Too much emphasis put on that their price is the best, but it never is considering the cruise is supposed to be free less the port fees. When you check the retail prices, they are more than if you booked directly with Carnival.

Laya W.

I have booked a cruise with them and have had horrible experiences after I had my cruise booked with Lauren (she was absolutely the best and patient, and that's where the only star is deserved).
After the initial booking every experience I've had with different representatives and supervisors was absolutely horrible. I have marked dates and time and name for each experience. I call to try to route it up higher and there always seem to be some resistance. They are giving me the run around. It is one office and I figure they are all friends with each other so they don't care to resolve any negative conflict.
I understand why they got 2.4 stars. I am going to contact Blugreen Vacation to explain the issues with the travel partnership set their prospective customers with (and honestly this partnership mess up service for Blugreen)

My most recent experience
After trying to review my options for the ship change that happened months ago.
I was told why did I wait until now [to make changes/ask about cancellation, for a ship change that happened from Carnival Cruise]?

I asked the representative what did I do to deserve her sarcasm, and why she didn't just explain the protocol vs. being nasty.

O then at the end of the call, I asked her name
she says "it's doesn't matter. I am going to tell the supervisor and she will call you back"
then I asked for it again and then she said Carie.

But honestly I keep having similar experience with the others, so I do not know if that's the culture, once they got you booked, they don't care or put in the effort to make sure their customers are satisfied. I didn't go on the cruise yet and I really do not want to through them anymore.
I have a lot more details but I am just in disbelief that I really had such horrible interactions with an agency which sole purpose is to book experiences for people satisfaction.

If anyone have an email or a way for me to provide feedback that would be actually considered, that would be greatly appreciated.

Thank you.

edited:
Crystal Williams called me back and really was patient and comforting. I appreciate service like this.
Thank you so much VP.

Laine G.

The marketing material shows you can get a free cruise from New Orleans, and then they said there are actually no free cruises from New Orleans because it is not one of their promotional cities. The free 5-day cruise promise actually turns into $100 discount on an actual cruise. The certificate doesn't say it, but they only cover rooms with bunk beds from very specific cities.

Ryan B.

Believe every negative review you see on here. These people are an absolute joke and this organization deserves to be shut down. When I mentioned the awful reviews online, Reesa the biggest joke of them all informs me "we have an A+ rating with the BBB.." Oh that's great, so you paid the BBB to give you an A+ rating? Because that's what the BBB does. Pay your membership dues and they'll give a solid rating and protect you from the negative ones. They wanted $150 for a name change on our booking. Carnival wasn't going to charge anything because it was for our infant child that hadn't been born when we booked the cruise so we didn't have a name or DOB to add to the booking. Keep in mind the spot was already paid for. We just needed my wife taken off the booking so we could add our child and move my wife to our other booking. VT&T wouldn't budge. Said the border patrol charged for name changes...what? We're not immigrating out of the U.S., we're going on a cruise. Do you guys just keep a bucket full of weak excuses to pull out when you don't know what else to say? Finally gave up and called Carnival directly. They made the change free of charge. Maybe the border patrol doesn't charge them? Or maybe VT&T is hot garbage because the final manifest is not set and given to the port authority (not the border patrol) until the ship disembarks. Kept getting the same thing over and over...."you just don't like the answer because it's not what you want to hear." Keep up that mentality until you're out of business. Can't happen soon enough.

Calandra J.

This company is a joke. I did a presentation and was supposed to receive a free cruise which was a lie from the beginning because you have to pay taxes and fees. Upon getting ready to book I’m told the rooms included are not available. The price they give is the same price or more than the price you can book yourself. A complete scam. Don’t waste your time doing any presentations or booking through them. A complete waste of time.

Mia P.

like many others we received a free cruise voucher via Blue Green vacations. this is the worst company i’ve seen in my life. they need negative stars! poor customer service, very rude, and don’t forget the lies they tell. the agent i was dealing with told me that i probably could not afford to even take the cruise when i declined to upgrade. and told me that i could not deal with anyone except for him. hung up called back and asked for a manager she booked our cruise but she was a liar also. take the free cruise if you like, but if actually cheaper just to book with carnival directly.

Rachel S.

If I could, I would give this company zero stars. I have wasted so much time on five different phone calls trying to get my "free" cruise that I was promised at Bass Pro Shops. I payed $150 upfront at Bass Pro for this "deal." I was promised that I could go any time of year, on a 3, 4, or 5 day cruise, and leave from a port of my choice.

Well, they do everything possible to make you upgrade and end up paying the same as if I called the cruise line myself. When I don't want to upgrade, they give me one option, one date that I don't want, leaving from a port that I don't want, and it's a three day and instead of the five day cruise that I was requesting. They keep saying, "Call back to see if something else comes up," but of course nothing ever does. My schedule is actually fairly flexible, but it's like they go out of their way to make it NOT work with what you request so that you'll have to pay more or not book at all. I've been calling since November and it's now mid-January. COMPLETE SCAM. Makes Bass Pro look bad and I don't even care to shop there anymore.