Westlake AAA Travel Agency - Westlake, Ohio

May M.

Pleasant atmosphere
Quick, easy and professional. A positive experience
Travel agent, KATHY worked with me on planning our Cancun vacation facts, costs also clarified fine print from different resorts.
Kathy explained insurance options but was not pushy for a sale

Thank you Kathy I appreciated your honesty

Steve F.

Sue Davis is an experienced professional, and a friendly, helpful person. You know everything has been taken care of when Sue us your travel agent.

Anna A. Y.

Using this agency for travel was the worst decision we made. We wanted to go to Hawaii for a week and one of their agents was willing to help us with that. We thought it would be easier to plan the vacation with the travel agency, however, it was a complete disaster. First of all, we asked the agent to make sure, that our sits on the plane are good and one of them is near the window. That was not supposed to be a problem, because it was 7 months before the departure date. The agent told us we have good sits before we left. All the flights I was sitting right next to the toilet,none of us has a window sit. We were sitting in a different rows on the way back! The agent also did not tell us anything about the hidden fees in the hotel and our tour to the museum was booked for sunday-the day, museum is closed! There are many other small things, but in general, the agent completely failed to provide the service, that was promised to us.

Kevin L. B.

Our family came here for insurance. The policy from Liberty Mutual was expiring and we wanted to see what else was out there. Thankfully, there was automobile insurance from the American Automobile Association. They went toe-to-toe on Liberty Mutual, and as it turned out were priced better on the same things than them, as well. If you are in the market for auto insurance, give AAA a try!

Karen M.

Forgot to tell us alot of important things and she scheduled our room for 6 hours after we got in from the ship.didn't let us know that the cruise line take no money for anything except for the casino everything goes on your sea pass In short another Cruise is being pland for next year no way will I book through AAA.

Daniel B.

A basic membership includes a tow up to three miles ($4/mile after that) away but be prepared to wait. Going on 2 hours with no update from the dispatch to a third party towing company. Called for an update and continue to wait 45 minutes with no answer or text confirmation. This is where we’re at in a gig based service economy flaunted as the bastion of American capitalism - a useless network of outdated travel agents with h unaffiliated roadside assistance. They would be better served to be purchased by Lyft or Uber, do NOT give these people more money for life support.

Anna M. P.

Kathy was very helpful planning our European cruise. She is a traveler so had lots of good suggestions and tips on traveling out of the States.

Linda M.

Excellent Travel Agency! Knowledgeable service, traveler store, foreign currency orders, luggage, accessories, and any information you need for National or International travel. Located in Crocker Park.