Global Luxury Suites in Menlo Park - Menlo Park, California

Arash P

I spent a few days at Global Luxury Suites in Menlo Park during my business trip. This apartment complex is located in a nice neighborhood and only a few minutes' drive away from Downtown Redwood City. Also, it is conveniently just a ten-minute drive from downtown Palo Alto. The apartment itself was clean and secure, with modern appliances and ample parking available. The amenities, such as the nice fitness center and gym, were also well-maintained. The management was very responsive to any questions or requests that I had. I highly recommend this place to anyone visiting Menlo Park and the surrounding areas.

Jon Winkelman

We had a great experience here.
The check-in and out process was easy and clear. The apartment was great!
The instructions for everything was laid out and clearly detailed.
There was even music playing when we arrived!
It was very welcoming.
A few clarification things. There is a dishwasher but only soap for 1 load. Same with the clothes washer. We just did dishes by hand.
With the diet restrictions we have a kitchen is a huge bonus. Everything was in good shape and functioned well.

Marco D

I stayed at a one bedroom apartment for 3 weeks in February for a business trip. Overall, I had a good experience and so let me summarise the pros and cons:||||PROs||- You have got all the comforts of being in an apartment, kitchen, appliances, TVs, bedroom, living room at a decent price considering the location||- The amenities are nice. Nice resident room and a decent size gym open 24/7 which is the main reason why I booked this apartment. ||||CONs||- Location is remote and detached from anything. You will need a car to move anywhere||- Paper-thin walls. At night, I would constantly hear someone working with Asia on Zoom calls non-stop (from midnight until 3/4am). It was like having them in my room||- Some of the shared room, like the gaming room, are completely left unrepaired and kind of broken. Majority of games didnt work or half working. ||- Kitchen cutlery could be much better. Had to ask for frying pan and few other stuff since I had the bare minimum and couldnt really cook||||All in all, I am happy and I would go again just because it has one of the best gyms I could find in the area which is open 24/7.

Mark K

I booked a room online and then realized the rest of my team was staying somewhere else on our business trip. I called the hotel 10 minutes after booking and was told there was no refund possible because my check in date was in 13 days and there is no refund possible within 14 days of arrival. The customer support staff as well as the management were completely inflexible, even though I had just booked online less than an hour of speaking to them. This is beyond unacceptable from a customer experience point of view. Do not give these clowns your business

ccfreda

I have booked a two-bedroom suite on 7/17/2019 for my family stay from 08/07-08/11 and has been charged the full price successfully, also a confirmation and the move-in instruction including apartment gate passcode wifi passcode has been sent from this company. But, on the morning of 7/26 I received an email informed the booking was cancelled due to payment issue. I called in and they kept on telling the same reason that my payment has been bounced back from Bank of America and suggest me to book another hotel, I double checked with my bank and was told that once the payment was showed in the bill that means it was successfully paid. I searched all the hotels in the same area and all of them were double priced than the day I have looked 10 days ago. It is summer, busiest travel season, please do not fool people like this and you will totally ruin your own reputation. NOT recommend anyone stay here

Suzana A

I had two completely different experiences with Global Luxury Suites.||The first one was in May. Me and my husband stayed in their Menlo Park propriety for 3 weeks . The apartment was well kept, very well furnished and the overall experience was good. ||We like the idea of staying in an apartment (as opposed to an hotel room) so when we booked another trip to the same region (we are actually moving there) we booked a stay with the same company.||TWO days before our arrival and after we were charged for the full price of our stay on our credit card we received an e-mail that due to a glitch in their system our unit was double booked and that they were sorry but could not accommodate us and they would refund us for our stay. I find this kind of solution unacceptable and tried calling them and I was informed by their customer service that they were sorry but there is nothing they could do. ||I know Global Luxury Suites is not a hotel chain but they advertise themselves as "hotel amenities with the comfort of a home" (that's literally what their PA said when I was on hold on the phone) so I would expect hotel service in my relocation. Instead, I was asked to look for somewhere else on booking.com. After I complained a lot they said they would look for an alternative.||I'm very dissatisfied with their service and would definitely not recommend a stay here if you want to have a stress free trip.

David Sitbon

Very Poor
Disliked · There is a Kennel just next to this property. So if you like to hear dogs barking all day, and especially at night, this is the right place to be.
On top of that, BlueBird grabbed $250 fees on my credit card with no warning.
I had to ask why, and they answered it was because I had a pet in the room.... But I didn't have any!!!
And of course, I explained to them that I didn't have any pets, but they don't care... This is insane.

Liked · pool and arcade for family

vw User

They assigned me a room right on an intersection between two noisy streets. Relentless and truck noises, loud beeping, engine roaring and window rattling noises throughout night and into morning. Difficult to get any sleep. I asked if they could provide ear plugs and they said no. They are trying to see if they can change my room and they said they would try to change my room for this evening and it still has not happened. When I told customer service that I would have to sleep in the walk in closet, she did not expressly any concern or did not offer much help. Appalling customer service.