SureStay by Best Western San Rafael - San Rafael, California

Carl P.

This is a great place to stay . The staff at the front desk are very nice people. The motel itself is everything a traveler would want . Clean, spacious, non oder, rooms . Comfortable beds . Everything works in the room . These people take care of there motel . We extend our stay from 1 night to 3 nights to explore the coastal areas . Parking in the lot is a little tight. But one can make it work . My wife and i are in a GMC Sierra pickup and it was fine . Btw some people will find anything to complain about . We will be staying here again when return to the area .

dfar

The couple running this motel are very nice. The breakfast provided is just bread, yogurt, coffee, juice and some apples that didn’t look good. It is served in a small space by the check-in desk. Beware this is in an industrial area very close to the freeway. We did hear freeway noise during the night. The bed and pillows were comfortable. When the curtains are closed the air conditioner blows through them which was weird. There is no way to adjust the vents

ver_nicav172

Very impressed with the cleanliness of the room, smell very nice, comfortable bed, equipped with the necessary appliances, everything worked perfectly and it made my stay very comfortable. Staff was nice and made sure you were taking care of. I would definitely say there again.

I4444QFidac

Roaches everywhere,tile floor corner sticking up sharp like a nail .bed and pillows hard...bed cover only 2 sheets and a thin as a baby blanket.NEVER AGAIN!! Felt very unsafe here.the only thing that I can say was sheets,towels were clean but very rough and good shower

John V.

Room was good, clean and spacious. The service was meah!! Food was packed muffins , bagels and coffee and some juice. The parking was good too. It’s hard to find entrance in night coz there is no proper lighting.

jenniferbO8295NJ

Room is neat and clean. Outside is neat and clean. Two levels. To get to the rooms they are outside facing the parking lot. Neat coffee place literally a few steps away. Only weird thing is there was no hand soap. Was told to use the body wash in the bathroom. That was the only draw back. Great price. Great staff. Has a mini fridge, microwave, small coffee maker, mid sized tv and phone in the room.

Megan B.

Definitely a 1-2 star hotel. I expected more for the price. Rooms were very basic. I stayed in an ADA room because that was all that was left. If I was wheelchair bound, I wouldn’t have been able to reach the iron and hair dryer that were left on a basket on a high shelf.
Staff were rude on the phone when I called about an issue with booking, when I called about checking in late, and when I checked in. No one was there when I tried to check out.
The parking lot is really tight when it’s full and I definitely wouldn’t leave anything in your car or walk around at night.
The “breakfast” really isn’t much. No cups for juice, just a bagel or two and yogurt. I definitely won’t be back.

J. D.

The Manager Niven and his wife are very helpful and nice which makes checkin easy. I've stayed here before and everytime I can't complain. It's in a very good location for restaurants, stores and transportation. The rooms always are stocked, have a frig and microwave with the typical amenities.

The price is very good on the weekdays, weekends a bit more but doable. It gets booked quickly so make an advanced reservation. I don't think kids would have fun, no pool or hot tub. There is not a restaurant here but a Continental Breakfast starts at 7AM in the lobby. Plenty of places to eat nearby.